PRIVACY NOTICE AND TERMS OF SERVICE
PLEASE READ THE PRIVACY NOTICE AND TERMS OF SERVICE CAREFULLY BELOW:
TABLE OF CONTENT:
Privacy Notice
Terms of Service
1: PRIVACY NOTICE
1.1. We are committed to protecting and respecting your privacy when dealing with your Personal Information.
1.1.1. This privacy notice sets out the basis on which any Personal Information we collect from you, or that you provide to us, is used, stored, disclosed and processed by us. Please read the following carefully to understand our practices regarding your Personal Information, how we will treat it and your rights in relation to that information. By providing your Personal Information to us or by using our services, website or other online or digital platform(s) you are accepting or consenting to the practices as described or referred to in this privacy notice.
1.1.2. When we refer to ‘we’, ‘us’ and ‘our’, we mean Dr Nomphelo Gantsho | Cape Skin Doctor, subsidiary or associated practices.
1.3. Your Personal Information:
1.3.1. When we refer to Personal Information in this notice, we mean information relating to an identifiable, living, natural person, as defined in the Protection of Personal Information Act, 2013 ("POPIA"). We may hold and use Personal Information about you as a patient, customer, supplier, employee, student or in any other capacity, in accordance with the relevant privacy and national health laws. Depending on what services you receive from us this may include Special Personal Information, as defined in POPIA, such as information relating to your health.
1.4. When do we collect Personal Information about you?
We may collect information about you when you:
Consult with us our patient or register as customer with us or book to receive any of our diagnostic or complementary health services;are referred by a doctor, or any other organisation for services;
visit one of our websites;
apply for a job with us and as part of the recruitment process;
enquire about any of our services;
use or request to use any of our online services;
fill in a form or survey for us;
carry out a transaction on our website;
participate in a competition or promotion or marketing activity;
make payments to us;
contact us, for example by email, telephone or social media;
participate in interactive features on any of our websites;
participate in interactive features on any of our websites;
1.5. Lawful Basis
1.5.1. To process your information in accordance with POPIA, we must establish a lawful basis for doing so which must be at least one of the following:
you consent to the processing of your information;
processing of the information is necessary for the performance of a contract or a legal obligation;
processing is necessary for the protection of our and your legitimate interests;
1.5.2. In addition, your Special Personal Information, such as information relating to your health may be processed if such processing is necessary for your proper treatment and care, for the administration of our professional practice or where such processing is necessary for the work conducted by insurance companies, medical schemes, medical scheme administrators and managed healthcare organisations.
1.5.3. The National Health Act, 2003 also permits us to disclose your Personal Information in the following circumstances:
you consent to this disclosure in writing;
a court order or any law requires that disclosure; or
non-disclosure of the information represents a serious threat to public health.
1.5.4. We process your Personal Information for a number of legitimate interests as set out within this privacy notice having assessed and taken into account your interests, rights and freedoms.
1.6. The security and storage of your Personal Information
1.6.1. Your Personal Information will be kept confidential and secure and will, unless you agree otherwise, only be used for the purpose(s) for which it was collected and in accordance with this our applicable Privacy notice, POPIA and national health laws.
1.7. Transfers of Personal Information outside of South Africa
1.7.1. Personal Information that we collect from you may be transferred to, and stored at, a destination outside of South Africa. It may also be processed by staff operating outside South Africa who work for us or for one of our suppliers. Where we transfer your Personal Information outside South Africa, we will endeavor to ensure that there are adequate protections in place for your rights, in accordance with POPIA. By submitting your Personal Information, and in providing any Personal Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Notice.
1.8. Disclosure of your Personal Information
1.8.1. We may disclose your Personal Information (to the extent necessary) to certain third party organisations used to support the delivery of our services during our usual course of business.
1.9. Your Rights
1.9.1. You have the following rights in relation to your Personal Information, where legally permissible:
Right of access: the right to make a written request for details of your Personal Information and a copy of that Personal Information;
Right to rectification: the right to have inaccurate information about you corrected or removed;
Right to erasure ('right to be forgotten'): the right to have certain Personal Information about you erased;
Right to restriction of processing: the right to request that your Personal Information is only used for restricted purposes;
Right to object: the right to object to processing of your Personal Information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interests;
Right to information portability: the right to ask for the Personal Information you have made available to us to be transferred to you or a third party in machine-readable formats;
Right to withdraw consent: the right to withdraw any consent you have previously given us to handle your Personal Information. If you withdraw your consent, this will not affect the lawfulness of our use of your Personal Information prior to the withdrawal of your consent and we will let you know if we will no longer be able to provide you your chosen product or service;
1.9.2. Please note: Your rights are not absolute: they do not always apply in all cases and we will let you know in our correspondence with you how and whether we will be able to comply with your request.
1.9.3. Should you wish to exercise any of the above rights you may contact Dr Nomphelo Gantsho at info@capeskindoctor.com
2: TERMS OF SERVICE
2.1. The person responsible for the account hereby agrees as follows:
2.1.1. That (s)he is liable for the payment of the medical services provided by the doctor to the patient.
2.1.2. To pay the minimum fee for a basic consultation. Complicated consultations requiring more time or any procedures, will add to the fee. A pop-in appointment of 5 minutes will be charged and there will be a charge for repeat scripts.
2.1.3. It is acknowledged that Dr. Nomphelo Gantsho’s tariffs for procedures, as well as for other miscellaneous consultative services, are approximately 2 - 3 times more than the National Health Reference Price List (NHRPL) tariff.
2.1.4. If (s)he has medical aid cover, then the amount the scheme is prepared to reimburse will depend on that particular scheme. An administration fee is paid upfront.
2.1.5. To settle the doctor’s account in full immediately after your appointment on the same day, irrespective of any contracts (s)he may have with the medical aid scheme or any third party.
2.1.6. A receipt will be issued on payment of the account and this can be used to claim back from the medical aid.
2.1.7. We require a minimum of 24 hours cancellation notice. Missed appointments or late cancellations will otherwise be charged a full consultation fee.
2.1.8. Failure to settle your account promptly will result in the account being handed over to a debt collecting agency. You will be liable for all additional costs that this may incur, including commissions and tracing costs.
2.1.9. Any specimens taken for analysis will be sent to a laboratory or pathologist. The cost for analysis of the specimens are not included in the consultation and the patient or main member of the medical aid will be responsible to settle this with the 3rd party.
2.1.10. Only one patient will be seen per consultation. Any other person should book separate consultations.
2.1.11. Any equipment or consumable used during procedures regardless of initial consultation, follow-ups or pop-ins will be billed for accordingly.
2.1.12. During a normal consultation the dermatologist will deal with your main complaints, if any others, she will try to fit a maximum of 2 other problems if possible within the time allocated for the consultation. Otherwise this will need to be dealt with in another consultation or a longer initial consultation must be booked.